Legal
This Privacy Policy explains how Refugio IO, Inc. ("ClaroPro," "we," "us," or "our") collects, uses, discloses, and protects your information when you use the ClaroPro iOS application and related services. We do not sell your personal data.
Refugio IO, Inc. provides ClaroPro — a voice-first AI invoicing platform for small business owners and solopreneurs — along with related APIs, tools, and services. This Policy applies to all users of the ClaroPro iOS app, our website, and any other services we operate under the ClaroPro brand.
ClaroPro acts as a data controller when we collect and process personal data for our own purposes, such as account administration, customer support, and improving our Services.
When businesses use ClaroPro to process transactions or manage clients, we may act as a data processor, handling data strictly per the business customer's instructions and applicable law.
When you use ClaroPro to invoice your clients, you may submit information about those clients (name, email, payment details, job descriptions). We process this data solely to provide the Services to you.
We may receive data from payment processors, identity verification providers, and analytics infrastructure partners.
Credit card numbers and bank account details are transmitted directly to Finix Payments, Inc. from your device and are not stored on ClaroPro's servers. We retain only tokenized payment references necessary for transaction management.
We use the information we collect to:
When acting as a data processor, we use your customers' data only as instructed by you.
We share data with trusted service providers who help us operate the Services — including cloud infrastructure, payment processors (Finix Payments, Inc.), identity verification, and analytics tools. These providers are contractually bound to protect your data.
We may disclose information to comply with legal obligations, respond to lawful requests from government authorities, or protect the rights, safety, and security of our users and the public.
If Refugio IO, Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or in-app notice before your data becomes subject to a different privacy policy.
ClaroPro does not sell, rent, or trade your personal information to third parties for their marketing purposes.
ClaroPro uses AI to transcribe voice recordings into invoice data, translate content between English and Spanish, and automate workflow tasks. Your voice recordings are processed to generate invoices and may be used to improve our AI models unless restricted by contract or applicable law. You may opt out of model training data usage by contacting us at hola@claropro.ai.
You are responsible for reviewing all AI-generated content before sending invoices to your clients.
We retain your data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type — for example, transaction records may be retained for up to 7 years to comply with financial regulations, while voice recordings used solely for invoice generation are deleted after processing.
We implement reasonable safeguards to protect your information, including:
No system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at hola@claropro.ai if you suspect unauthorized access to your account.
Depending on your location, you may have the right to:
California residents may request to know what personal data we have collected and shared, request deletion of their data, and opt out of data sharing. To exercise these rights, contact us at hola@claropro.ai.
You may request deletion of your ClaroPro account and associated personal data at any time. To submit a deletion request:
We will process deletion requests within 30 days. Note that some data may be retained for legal or financial compliance purposes as described in Section 7.
Our website uses cookies and similar technologies to maintain sessions, measure usage, and improve your experience. You can control cookie settings through your browser preferences. Our iOS app does not use browser cookies but may use device identifiers for analytics and crash reporting.
Your data is processed in the United States and potentially other countries. When transferring data across borders, we implement appropriate safeguards including standard contractual clauses and equivalent legal mechanisms.
ClaroPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly. Contact us at hola@claropro.ai if you believe we have inadvertently collected a minor's information.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through an in-app notice. Your continued use of the Services after such notice constitutes acceptance of the updated Policy.
ClaroPro is a product of Refugio IO, Inc.
Email: hola@claropro.ai
Support: claropro.ai/#support
Data Deletion: claropro.ai/#delete-my-data